Terms and Conditions

Web site use

All photographs on www.elenstudiophotography.com web site are the property of Elen Studio Photography. For the avoidance of doubt all copyright of the photographs is owned absolutely by Elen Studio Photography within the provision of the Copyright, Design and Patents Act 1988.

Low resolution photographs on the web site and the blog are for demonstration of the photographer’s work only. We respectfully remind you that it is contrary to this Act to copy or allow to be copied photographically, electronically or by any other means any photograph without the express permission of Elen Studio Photography. Likewise, the photographs may not be in any way modified and no derivative work may be made from the images without the permission of Elen Studio Photography.

All the information is correct at the time of being published on the web site. Elen Studio Photography retains the right to change any information on the web site without notice.

Photo shoot gift voucher purchase

When purchasing a photo shoot gift voucher or package you agree with the following terms and conditions.

Date and location are to be agreed with Elen Studio Photography. Location must be within 20 miles from Derby.

The Elen Studio Photography gift voucher will be sent by Royal Mail 1st class within 5 working days after the day of purchase. It is valid within 12 months from the date of purchase. The voucher can only be exchanged at Elen Studio Photography for photographic services and/or products described in the voucher and relating to photographs created by Elen Studio Photography. The voucher can only be used once and cannot be exchanged for cash. Only original voucher is accepted. Damaged voucher may not be accepted. Vouchers cannot be used in conjunction with any other vouchers or offers.

Negatives and digital files from a photo shoot remain the property of the Photographer. For the avoidance of doubt all copyright in the images are owned absolutely by the Photographer within the provision of the Copyright, Design and Patents Act 1988.

Baby or Family Photo shoot

A non-refundable booking fee of specified value shall be paid in order to secure the date and time for a shoot. The remainder (total services and products price less booking fee) shall be paid any time before or on the day of the photo shoot. Additional photographic services or products shall be paid for in full at time of ordering.

Negatives and digital files from a photo shoot remain the property of the Photographer. For the avoidance of doubt all copyright in the images are owned absolutely by the Photographer within the provision of the Copyright, Design and Patents Act 1988.

Delivery Policy

Gift vouchers, prints and DVDs will be sent using standard 1st Class Royal mail services. Other products, such as frames or photo books may be required to be collected from the studio due to the fragile nature of the products or value of their content. In this case, collection must be made by appointment.

Cancellation Policy

In the event that you do need to postpone your baby, maternity, family or newborn photo shoot, we require 7 days notice or a cancellation charge, equivalent to your photo session booking fee, will apply.

Elen Studio Photography will always try to accommodate changing schedules and will be happy to refund or postpone any portrait shoot if cancelled or rescheduled within the notice period.

Because of bespoke and customized nature of our photographic products (prints, photo books, albums, frames etc), after the photographic product order has been placed, it cannot be cancelled.

Return and Refunds Policy

Once the photographic products have been checked, collected and signed for at our studio, no returns will be accepted nor will any refunds be done by Elen Studio Photography.

In case of delivery of photographic products to the client by post, any complaints regarding an issue with photographic products such as manufacturer’s fault/defect, shall be sent to Elen Studio Photography in writing within 14 days of receipt of the products, along with the faulty photographic products. Elen Studio Photography will rectify the problem and endeavor to supply the photographic product to the client as soon as possible. After the 14 day period no returns on photographic products will be accepted and no refunds will be made by Elen Studio Photography.

Complaints

Please address any complaints to Elen Studio Photography by email or in writing to the address below. We endeavour to respond to any complaint within one working day.

Customer Service Contact Information

Elen Studio Photography
4 Cardrona Close
Derby
DE21 2JN
UK
Tel: +44 (0) 1332663426
Email: elen.studio@gmail.com

Elen Studio Photography